FINANCIAL PROTECTION

About ATOL Protection

Package Holidays are sold by Polar Routes and all holiday packages which include an air element are ATOL protected. ATOL protects you from losing your money or being stranded abroad. It does this by carrying out checks on the tour operators and travel organisers it licenses, and requiring them to take part in a financial guarantee scheme managed by the Air Travel Trust (ATT) which provides the funds to protect customers should a firm fail. In some cases a licence holder will also provide a bond, which is lodged with the ATT and provides additional funds.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

If a tour operator goes out of business, the CAA will ensure you do not lose the money you paid over, or if you're abroad, we'll arrange for you to finish your holiday and fly home. Our ATOL licence number is 11104 and you can verify our licence and learn more about ATOL by clicking here.

AITO

Polar Routes is a proud member of AITO – The Specialist Travel Association. AITO is a group of unique and specialist travel companies, who collectively provide an unrivalled range of holidays to every corner of the globe. When you book with an AITO member you are assured of the finest personal service, expert knowledge, and a holiday that is fully financially protected.

All AITO members are required to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service – as enshrined in our Quality Charter. We feel it’s thanks to these three qualities that AITO companies consistently dominate consumer-voted travel awards every year.

Every company admitted to AITO is financially assessed and bound by AITO's own code of business practice which demands clear and accurate descriptions of holidays and the use of customer questionnaires for monitoring standards. Our members are also encouraged to participate in raising awareness among staff, customers and suppliers of the importance of sustainable tourism.

Foreign & Commonwealth

For the latest information about our destinations from the Foreign and Commonwealth office please click here.

Ready to start planning your incredible expedition cruise adventure? Simply complete our enquiry form to get in touch, or call our Polar Specialists directly on 020 3805 8362.